Retention Marketing for Specialty Retail Businesses
Give customers more reasons to come back.
We use customer data, email, SMS, push, creative, and automation to help specialty retail businesses turn more customers into repeat customers.
Why retention matters
You already paid to get the customer.
Getting a new customer takes work. The customers you've already earned are an important part of your future revenue.
Customers are not all the same.
What someone bought, how often they shop, how long they've been away, and their loyalty status can tell you what message makes sense next.
The right message can bring customers back.
Instead of sending the same promotion to everyone, we use customer behavior and lifecycle information to make customer marketing more relevant.
What we do
Email Marketing
Campaigns, automated messages, customer communications, and lifecycle emails.
SMS Marketing
Targeted text campaigns and customer messages based on behavior and timing.
Push Marketing
Mobile messages that keep customers connected to the business between purchases.
Campaign Creative
Promotional graphics and creative assets for email, SMS, websites, digital menus, loyalty campaigns, and other customer communications.
Customer Segmentation
We group customers based on purchase behavior, engagement, loyalty status, lifecycle stage, and other useful customer information.
Loyalty Marketing
We use loyalty data and customer behavior to create more relevant communications and encourage repeat purchases.
Lifecycle Automation
We build automated customer journeys where the client's existing technology supports them, including welcome, post-purchase, re-engagement, win-back, loyalty, and other recurring customer communications.
Loudlytics works with your existing POS, CRM, loyalty, email, SMS, and marketing technology. Automation is implemented based on what your existing technology supports.
Customer marketing should be based on the customer.
Understand
Look at customer behavior and purchase history.
Segment
Group customers based on meaningful differences in behavior.
Communicate
Use email, SMS, push, creative, and campaigns to reach them.
Automate
Automate recurring customer journeys where the technology supports them.
Improve
Measure results and improve what happens next.
Capabilities
- SMS
- Push
- Campaign Creative
- Segmentation
- Loyalty
- Automation
- Testing & Optimization
Get found. Bring customers back.
SEO helps new customers discover your business. Retention marketing helps you stay connected with the customers you've already earned. Together, they cover the two most important parts of the customer relationship: getting found and giving customers reasons to return.
Explore SEO ServicesGet more value from the customers you already have.
Tell us about your business and we'll help you see where customer marketing could be working harder.